robburke.NET    Visualization

And now, as promised, the link-laced follow-up to this week’s “Four Perspectives on delivering ‘Return on Experience.’”

Our UX Gurus on the panel were:

• Susan Greenfield, a Senior UX Designer at Infusion
• Ernie Taylor, a Project Manager at Infusion
• Bill Baldasti, the VP of Canadian Accounts for Infusion
• Daniel Cox, an Interactive Designer at Frozen North Productions

and in addition to their insights on Wednesday night, they’ve kindly helped me compile these links.
(If you want to contact any member of the panel, they’re first-initial last-name at infusion.com, or ping me.)

The panel began by reflecting on the masochistic teapot made famous by Donald Norman on the cover of his book The Psychology of Everyday Things, to remind us that in the software industry, what we create for our clients often becomes an everyday thing.

Are we making things that are functional but masochistic like this teapot?

• You can visit Donald Norman’s site and read The Psychology of Everyday Things.
• I also enjoyed his more recent Emotional Design.

The panel then weighed in on Deborah Adler’s redesign of the Target Rx medicine bottles, which was bravely showcased by Microsoft as a UX case study from another industry during the second day keynote at Mix09.

It was a story arc that highlighted the many elements of ‘return on experience’ – everything from safety and customer satisfaction, through brand awareness and driving revenue.

• You can see the MIX09 keynote here.
• Read more about the Target Rx bottle redesign here.
• My initial thoughts on the MIX09 keynote (with more links) are here.

Then we reflected on the co-existence of the Development and Design lifecycles. There were varying opinions on where each person on the panel feels squeezed for time and resources in the cycle.

Ernie’s more thorough PM’s Gantt chart (very much not shown here) was a sobering dose of reality. We considered techniques for determining the point at which the value to the client diminishes when you add more time and resources.

I did a Sketchflow demo. We created an interactive prototype. It had the “right level of fidelity” and the panel remarked that the “sketchy” look helps manage client expectations.

At a high level – there was love. Sketchflow should change our software development lifecycle.

But some easy things were hard. We integrated sample data (and Susan quite fairly called me on it when I talked about a designer “databinding” to “sample data.”  (If Blend wants databinding to be [the designer's] job then the designer says “but it’s not my job!”). We looked at editing a data template (for a Listbox full of items) and everyone agreed this experience was currently way too hard without grokking a number of Blend and XAML-specific concepts.

Especially valuable is Sketchflow’s ability to solicit feedback from clients with standalone prototypes. Ernie remarked that it was when he saw Sketchflow run “live” as a  standalone prototype that he saw how valuable it could be. Integrated client feedback was a big win. We also saw how it can generate Word doc summaries, and all eyes lit up.

We remarked on its incredible potential, which it’s not quite living up to just yet. Earlier on in the presentation, we’d hit upon this theme that a good user experience should never make the user “feel stupid” – but for new users Sketchflow can unfortunately make some of its target audience feel stupid.

For a v1, though – wow – we all saw the value, and deeply, desperately want it to be awesome. Ernie said he’d go back to his team the next day and tell them to start using it.

• Download Blend3+Sketchflow trial here.
• These are the most thorough Sketchflow tutorials I’ve watched.
• If you have less time, watch Qixing’s Sketchflow mini-tutorials.
• In case you don’t know, Sketchflow channels the ideas of Bill Buxton from Microsoft Research.
• Specifically, it channels the ideas in his book, Sketching User Experiences.

After the break, we talked about roles and expectations. Given the changing tools and processes, we wondered what should be expected of different roles.

We noted how “designer” is a “suitcase word” that carries many different meanings. Susan saw all these “people” in the Venn Diagram and just wanted it to be clear that in real life, it’s often all a single, multi-faceted “person.”

• The diagram is from Robby Ingebretsen’s incredible Design Fundamentals for Developers presentation, which is highly-recommended perspective-broadening stuff.

Most of the panel are, or have been, involved in Infusion’s Surface projects, so we took a moment to talk about design and user experience as they relate to that platform.

Susan remarked that Surface development demands UX design skills “to the extreme.”

The Surface design challenges include: attracting the attention of casual users, encouraging users to overcome the novelty of simultaneous multi-user interaction, and embracing the lack of an “up” direction. It’s “hyper-real,” and there is a need to consider the affordances of design elements used on this multi-user touch-table application.

• Joe Fletcher’s MIX09 Surface Session considered the nuances of Surface UX design
• Infusion makes Surface apps.
• FalconEye is a cool Surface app and there are videos of FalconEye and other Infusion surface apps here.

We had Dan Wilcox from the games industry, so we also asked him what we can learn from the gaming world if we’re trying to build line-of-business apps instead.

Dan agreed that a significant challenge is showing users what they can interact with, and how. That “affordances” thing again. He talked about how the games industry has improved in its ability to guide people through 3D landscapes, and perhaps similar cues could influence navigation through user interfaces. He gave examples of where games are blurring the boundaries between user interface and game world.

• Frozen North Productions is working on the Wii title Flip’s Twisted World.
• Affordance Theory is per Gibson,
• and you should check out Don Norman’s book too (see above re: the teapot),
• as well as the Henry Dreyfuss classic Designing for People.

Then we talked about the future, because that’s always fun.

But the twist here was: what kind of UX considerations will come into play as we design for new kinds of interactivity?

We ran out of time because we wanted to run down the street to see the Surface app before Rogers closed, but now you have time to explore, and add your own thoughts below…

• This MIT Media Lab Augmented Reality system projects context-sensitive information, and employs gesture, image recognition and tagging.
• The Nearest Tube on the iPhone is a great augmented reality app.
• Layar is an Augmented Reality browser.
• Project Natal’s use of the whole body to interact examines scenarios focused around the living room (and Johnny Lee is on board)
• What will be the UX of E-paper – will every surface be a Surface?
• How do we design for interfaces with no touch, only nearness?

In the hope that they may also inspire you, here are four other sources of inspiration I found at MIX09:

1. Bill Buxton at MIX09 Third Place

1. Bill Buxton‘s visit to “The Third Place.” He cited Henry Dreyfuss’s “Designing for People” as the next must-read book after his (preferably 1st Ed.). He reminds us: Render in the correct fidelity. Don’t rely on a “muse.” Consider minimally five alternatives. Think Persona and “Place-ona.” “Design is Choice.”

2. Johnny Lee and HCI wonders

2. Johnny Lee‘s HCI talk. @shanselman a fanboi too. Know Johnny? Watch his MIX talk. Don’t know him yet? Check his TED talk first, which earned its standing ovation. Johnny on the future of HCI: Dive off today’s local maxima. Want more HCI? Follow UIST, SigGraph, SigCHI, UBICOMP.

3. Joe Fletcher Surface Session - online!

3. Joseph Fletcher delivered a mightily polished Touch Computing presentation yesterday, and the session video is already online! Surface UX is “Hyper-real,” and Surface is Social, Seamless, Spatial.

4. MmmmmUrl

4. Purdy & Sells presented an energetic talk on their RESTful DSL MUrl. Interested in languages, human and machine? “Oslo” and “M” are sexy. Probably this is a good place to start. Their MIX09 Session is here.

Back to the Drawing Board – Literally

Bill Buxton during the second MIX09 keynote

To sum it up, there are four things I carried away from MIX09:

1. Bill Buxton urges us to focus on people, and craft our technology with informed design.
2. Johnny Lee says we’ll need to descend from today’s local maxima and be uncomfortable before we can progress.
3. Joseph Fletcher and his team want to invent a totally new paradigm.
4. Purdy and Sells were among speakers and teams too numerous to mention who introduced potentially game-changing technologies with which we can innovate.

This reaction in our community is consistent with the global sense of a need for something new.  Put simply, the status quo isn’t good enough any more.

This message was embodied by Deborah Adler.  There’s a reason why Microsoft so boldly chose to focus half a keynote on Ms. Adler’s contribution — it’s time for us to stop thinking like techies, and start thinking about the people using our creations, and the contexts in which they’ll be using them.

To get there, we were all encouraged to use unconventional tools, and reminded that big ideas can come from going back to basics: a sheet of paper and a decent pen.

I’m sure I’ll see more techies at the local cafe, rubbing elbows with thinkers who have always used these basic methods to achieve greatness.

Until Next Year…

As I type, the sessions are coming online at the VisitMIX site. Through a fog of tweets and jetlag this morning in Toronto, I was struck hard that MIX has made me want to return to doing the stuff that brought me here in the first place, whatever that means for me in 2009.

I want to extend my thanks to the organizers of MIX for so much inspiration, and to the Microsoft Canada team for letting me share MIX09 with you.

MIX09 boldly declared that “The Next Web” is a place where design matters.  We were taught to seek returns on user experiences, and think first about how our creations influence lives.  This is a future I want to help invent.

Looking forward to continuing the discussion. You can always find me at robburke.net.

Deborah Adler at MIX09 Keynote

Bill Buxton, the Spirit of MIX09 (who, so I understand, now has a typeface named after him), returned for this morning’s keynote to welcome Deborah Adler, whose work as principal designer for Target’s ClearRx medicine bottles provided the focus for our discussion about design and its impact on user experience.

ClearRx Case Study

Deborah’s research identified and addressed many serious problems with traditional medicine bottles. Her prototype was refined by Target into the ClearRx products, and the resulting “return on experience” included brand awareness for Target — and, much more importantly, the potential to change behavior and save human lives.

Her advice to us was twofold – (1) to have a love affair with our customers, and (2) to bring our design skills to bear both humanly and humanely.

There is more about Deborah’s work at the Target:Health site.

[Update: I just saw Robby Ingebretsen's post and agree with him - these two MIX09 keynotes together (and particularly, Deborah and Bill's contributions) were the best and most inspiring MIX keynotes yet.]

Clear Rx (link goes to Target ClearRx site)

IE8: In other keynote news, Dean Hachamovitch announced that Internet Explorer 8 was released today.

For more info: You can now watch streaming video of the keynotes (for both days) here, and Tim Sneath’s thorough Play-by-Play is here and here.

The Cloud?

So I expected today’s keynote was going to be about the Cloud. I was totally wrong.  Clear skies.

My Keynote Mind Map, with Day 2 on the bottom, now makes more sense: the “Return on Experience” discussion provides the roots for everything we’ve discussed at MIX09 this week.

MIX09 Keynote Mind Map - Days 1 and 2 - with Return on Experience at the root

p.s. More Misc MIX notes on the rest of Day 2 in a future post — I am shattered tonight. Johnny Lee’s HCI talk was particularly memorable (link goes to his killer TED talk).

MIX09 Keynote: Bill Buxton

Today’s MIX09 Day 1 Keynote and Sessions put the ‘Software’ into Microsoft’s ‘Software plus Services’ vision.

It was the “feet on [presentation layer] ground” bit, made memorable by the energetic call to action delivered by Bill Buxton to get things started. His job was to deliver the “what”, and the Blend team is helping provide the “how.”

Hotlinked Play-By-Play

Tim Sneath has a thorough and thoughtfully hotlinked play-by-play of the keynote in two parts – here and here.  And fellow Canadian Jean-Luc David took over 500 keynote photos which I am sure he will filter before he uploads them here on Flickr, because apparently the man does not need sleep!

In the spirit of Bill’s Sketching User Experiences, I drew a mindmap, even though I have all the artistic ability of a slug (see below).

Blend 3 and SketchFlow

The most important words on my entire mind map the morning were “THEY HAVE CHANNELLED BUXTON”.

SketchFlow in Blend 3 looks superb. SketchFlow and its player will, unquestionably, change the way I flesh out user experiences to clients and get their feedback.  It will be very interesting to see how this tool actually gets used in practice, and evolves as designers and developers embrace it.  It’s not SketchFlow’s intent to replace all other forms of sketching, but rather to augment them with something innovative and useful.  I hope it will also improve developer/designer communication, by providing a tool and talking point that both can use.

MIX09 Keynote: ScottGu sporting red

Silverlight 3

Although nothing surprised me per se during the Silverlight 3 announcements, that was a good thing. There are significant improvement in v3, and answers to some (but not all) hopes.

The very promising: Out-of-browser and offline capabilities, server data push (caching on client), VisualStateManager invalid states and validation, Merged ResourceDictionaries, etc., that will address important shortcomings and challenges for people building Silverlight line-of-business apps.  Things like SaveFileDialog.

The important: Better text (desperately needed), library caching (for reducing download time – how many of my SL2 apps bundle whittled-down bits of the SL Toolkit?), sample data.

The cool: GPU support (opt-in @ plug-in and control levels). Multitouch support. Perspective 3D, which will be much more approachable than the 3D support in WPF, and address most of the scenarios where 3D adds UX value.  Pixel Shader effects – which aren’t hardware accelerated, but look good. Pixel and Bitmap APIs which open up new scenarios.

The awesome postscript.: Siverlight 3.0 runtime is actually 30k smaller than Silverlight 2! Madness!

The things I hoped for but didn’t find in v3: Commanding, Printing (unless you count Nikhil’s “make an ASP.NET page and print that” solution), FlowDocument.

The change in messaging that I didn’t expect: I attended BradA and NikhilK’s Silverlight presentations in the afternoon for more information about building business apps in Silverlight 3, and feel like I need a little more time for all of it to settle in.  The core message seems to have shifted a bit: from “you can run Silverlight on any web server”" to “you can run Silverlight anywhere, but it’s better together with ASP.NET, and you can use ASP.NET to obtain some things you’re looking for in Silverlight, like SEO and Printing.”  I’m also a little foggy on how some of the this ‘prescriptive framework’ all fits into where my mind was going with Prism and MVVM for Silverlight, as proposed by the Patterns and Practices group.

IIS Media Services: As someone who’s more Dev than IT Pro, I’m not best qualified to comment on this… but adaptive, on-demand and live streaming sounds and looks pretty amazing.

The New Microsoft-ism: It’s the verb “to party,” which I heard in contexts such as these:

“now we can party over this data we got back”, and

“you can go ahead and party on this MatrixTransform now” or in summary

“I’m super-jazzed that we can go ahead and party over this data we’ve got back from the DataSource.”

I expect tomorrow we will party over the cloud.  (The cloud and Azure, although mentioned, were not today’s focus by any stretch).

And that’s why this MIX09 Keynote half-sketch is really upside down, isn’t it? I should have left the top side of the page to deal with the part that’s “in the clouds!”

MIX09 Day 1 Keynote Mindmap (would make a nice deep zoom)

Here are 3 things I’ve done recently in anticipation of MIX09:

Bill Buxton's Sketching User Experiences

1. Read keynote speaker Bill Buxton‘s “Sketching User Experiences.” This book oozes passion, smarts, and a loving perspective on design. It had an immediate and lasting influence on me: by the time I’d finished it, I’d bought a sketchbook (still in use daily), pinned a corkboard up in my office (now covered with shoddy sketches), and done most of Bill’s proposed exercises (even practiced my “video sketching” skills).

2. Watched Helvetica, in anticipation of the Objectified screening. It took me so long to get around to this documentary!  I can’t believe how compelling the story of a font can be. I’m suddenly font-obsessed, wanting to rip and replace everything. On a related note, check out some of Robby Ingebretsen’s excellent typography adventures.

Helvetica the Movie

It's going to be epic...

3. Finally signed up for Twitter. But what’s the big deal? (Update: And how are you all finding me so quickly?) Definitely useful for MIX and MIX-esque events. And maybe it takes the place of the brief “Robert is…” notes chez Facebook.  But if I let it infiltrate the rest of my life, I fear it will encourage a higher volume of low-impact interactions. Am I mistaking byte count for impact?

Bring on the MIX! And since we still have a weekend to go, I’d love to hear your thoughts on other worthwhile things to do before the 17th to get the most out of MIX09.